You are here:  Home | Terms & Conditions

Shop Departments



The art or practice of making furniture more comfortable to sit on!

Terms & Conditions

The owner of this website is Heico Fasteners UK Ltd whose address is 6 Eldon Way, Hockley, Essex. SS5 4AD (‘Heico Direct’/’we’/’us’/’our’). Our UK Registration number is 2570756. Our UK VAT registration number is GB 583 1045 53

Use of this site constitutes your acceptance of these terms and conditions which take effect on the date which you first use this site. The Authors reserve the right to change these terms and conditions at any time by posting changes online. It is your responsibility to review regularly information posted online to obtain timely notice of any such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Disputes arising herefrom shall be exclusively subject to the jurisdiction of the courts of England.

If these Terms and Conditions are not accepted in full, the use of this site must be terminated immediately.

Terms and Conditions of Purchase

1.1 Browse our website and add your chosen products to your basket
1.2 Check all items are correct.
1.3 Proceed to Checkout.
1.4 Complete Customer and Billing Information as directed.
1.5 Complete Payment Process (via PayPal).

2.1 Credit and Debit cards are debited on the day you submit your Order to us.
2.2 We aim to deliver all orders within 3-5 working days from receipt of your order (for the terms of this agreement orders are despatched Monday – Friday excepting Bank Holidays).
2.3 If circumstances determine that we are unable to meet this delivery aim we will notify you via the e-mail address supplied on your submitted Order.

3.1 By law, customers located within the European Union have the right to cancel their order within seven working days of the day after the date the item is delivered.
3.2 When returning goods under this 7 day ‘Cooling Off Period’ you must tell us in writing that you wish to cancel the order. This written confirmation can only be accepted by us in the form of a letter, fax or e-mail, phone calls will not be accepted as confirmation of cancellation.
3.3 This confirmation must be advised to us within the 7 working day period after the date the item is delivered. Any cancellations confirmed after this date will not be accepted.
3.4 Refunds for Cancelled Orders will be made as soon as possible but no later than 30 days after we have been advised by you of your decision to cancel.
3.5 All cancelled goods must be returned, complete with the original confirmation slip and at your own cost, to our registered address as soon as you have advised us of your wish to cancel your order within this 7 day Cooling Off Period.
3.6 You have a Statutory Duty to take reasonable care of those items that constitute the cancelled order. Such items must be returned to us in the same condition as when they were received.
3.7 In instances where we believe that reasonable care has not been taken of returned cancelled goods we may, at our discretion, make a claim for breach of this Statutory Duty.

4.1 Items may be returned between 7 and 14 days of receipt and, where there is no error on our part, we will refund the cost of the item only.
4.2 In such instances the original delivery charge will not be refunded.
4.3 Items ordered specifically for a customer or made/cut to order cannot be exchanged or refunded.
4.4 In the case of faulty items we shall be entitled to replace or repair faulty goods free of charge or at our sole discretion to provide a refund, as applicable.
4.5 Return carriage costs incurred by you will not be refunded unless the items are faulty.
4.6 Your statutory rights remain un-affected.

5.1 We list availability information for our products on the website, beyond what we say on our website we cannot be more specific about availability.
5.2 Delivery aims are not guaranteed and should not be relied upon as such. As we process your order we will inform you by e-mail if any products you order turn out to be unavailable.
5.3 The price of the Goods/Postage shall be the price quoted by us on our website, unless agreed otherwise by us in writing.
5.4 The price is inclusive of any value added tax and this shown on our website as part of the ordering process.

6.1 We shall not be liable to you or be deemed to be in breach of the agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay was due to any cause beyond our reasonable control.
6.2 Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:
• Act of God, explosion, flood, tempest, fire or accident
• War or threat of war, sabotage, insurrection, civil disturbance or requisition
• Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority
• Import or export regulations or embargoes
• Strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of ours or of a third party)
• Power failure or breakdown in machinery

7.1 Risk of damage to or loss of your chosen products shall pass to you upon receipt of your order.
7.2 Notwithstanding delivery and the passing of risk in your chosen items or any other provision of this agreement, property of your chosen items shall not pass to you until we receive cleared funds payment in full of the price of your chosen items.

8.1 The privacy of your details supplied to us during the ordering process is very important to us; please review our Privacy Policy for further details.


Payment methods