1.1 You must notify us of your intention to return an item by emailing us at [email protected] You must notify us of your order number, the item you wish to return and the reason for the return.
1.2 We will then provide you with a ‘Returns Reference’ by email. Please ensure that this reference is included with the returned items, ideally by including a copy of this email with your parcel.
1.3 Returns received without this ‘Returns Reference’ may result in a delay to any refund being processed.
1.4 Items ordered specifically for a customer or made/cut to order cannot be exchanged or refunded, this includes our range of hand painted ‘Artisan’ sofa feet and legs.
1.5 Return carriage costs incurred by you will not be refunded unless the items are faulty.
1.6 Your statutory rights remain un-affected.
2.1 By law, customers within the UK have the right to cancel their order within 14 days of the day after the date the item is delivered. This is known as a ‘Cooling Off Period’.
2.2 When returning goods under this 14 day Cooling Off Period you must tell us in writing that you wish to cancel the order, as detailed in point 1.1. This written confirmation can only be accepted by us in the form of a letter, fax or e-mail, phone calls will not be accepted as confirmation of cancellation.
2.3 This confirmation must be advised to us within 14 days from the day after the item is delivered. Any cancellations confirmed after this date will not be accepted.
2.4 Refunds for Cancelled Orders will be made as soon as possible but no later than 30 days after we have been advised by you of your decision to cancel and/or 14 days after receipt of the returned goods.
2.5 All cancelled goods must be returned within 14 days of notifying us of your wish to cancel, complete with the original confirmation slip and at your own cost, to our registered address.
2.6 You have a Statutory Duty to take reasonable care of those items that constitute the cancelled order. Such items must be returned to us in the same condition as when they were received.
2.7 Items ordered specifically for a customer or made/cut to order cannot be exchanged or refunded, this includes our range of hand painted ‘Artisan’ sofa feet and legs.
2.8 In instances where we believe that reasonable care has not been taken of returned cancelled goods we may, at our discretion, make a claim for breach of this Statutory Duty.
3.1 In the case of faulty items we shall be entitled to replace or repair faulty goods free of charge or at our sole discretion to provide a refund, as applicable.
3.2 You must notify us (in accordance with point 1.1) of the issue within 30 days of receipt of the goods, providing full details of the fault.
REFUNDS
4.1 Where you have cancelled your order under the 14-day cooling off period or we have accepted goods were faulty (and not provided an exchange or repair) we will provide a refund within 14 days of receipt of the goods at our premises.
4.2 All refunds will be paid back onto the payment card used on your original order.
